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We value our clients' experience at Bear Creek Veterinary Care. If your pet or animal is currently a patient, please feel free to complete the following Client Experience Questionnaire. The Questionnaire is in Adobe Acrobat format, and requires the free Acrobat Reader to view.
Dr. Stephanie Fernyak
Some notes from our clients.
As always, excellent and compassionate care. The detailed explanations are appreciated. Many thanks to Dr Fernyak, Kristin and staff. Our boy is doing greta today. 06/30/2016
I always feel that our babies are well taken care of and in excellent care when we come to Bear Creek 06/26/2016
From reception through veterinary care, everyone is kind and considerate,knowledgeable and give the utmost personal care for my treasured pet. They treat my dog as if she was their own,with love and compassion. And they treat me just as well as they treat my dog! 06/23/2016
Kristen and Dennis Snider
I came in with a minor Emergency on a Monday. I was seen immediately by my wonderful veterinarian tech Kristin. She explained everything and gave me an estimate of the cost and how long it would take. The doctor did a great job. He was kind,professional, and courteous. I talk a lot and believe me all the vets that work there listen even though sometimes I am sure I can be a handful. I love my dogs like kids and I would never take them for medical care anywhere else. This place is wonderful and fabulous!
The staff is so sweet. I appreciate how everyone understands the attachment and love I have for my dog. And when I drop her off they treat her like she's their own, I love how Dr Van Valin remembers Lottie and is never in a rush to end appointments. She'll answers questions as long as I'm asking. She's in good hands at Bear Creek 6/16/2016
Pat & Howard Foltz
Love this clinic, everyone is super nice and seem to be genuinely care about the pets. Great personalized care 6/13/2016
The staff is caring and efficient.I always feel that my dog is under the best care possible.6/11/2016
Took great care of our two dogs. Great Folks. 6/4/2016
They were very helpful and answered any question I had. This is my first pet I've owned on my own and so I was nervous on our first appointment. Very friendly and welcoming. Great experience. 6/4/2016
Very helpful and friendly staff, I was able to get my dog in the same day and the staff were all so caring. 6/4/2016
Being new to the area, I have noticed Bear Creek Veterinary Care not far from where I live. When my lab needed shots updated I made an appointment plus I noted she has been limping and I thought it was because of her hip. Appointment day arrived and my girl was very relaxed when she met the staff although, upon x-raying her hip and knee, we discovered it was her knee. The staff discussed treatment and medication with me and I feel comfortable with their competence. I will be bringing my cats there as well. 5/29/2016
Debbie and Chuck DeBaun
We have several vets that are really close to where we live but we prefer to drive 35 miles to get to Bear Creek Veterinary Care because of the professional and caring attitude of all the people veterinarians and staff. They will remain our first and only choice. 5/27/2016
Very Impressed! We will be transitioning all of our dogs to this clinic. 5/27/2015
The appointment was pleasant and to the point 5/26/2016
The whole experience from start to finish with our pup was incredible.All of the staff members were so polite,considerate and so friendly to our pup Carly. After our first visit, we switched vets and all of our fur babies will be going here from now on! 5/17/2016
I think you all are very personable and caring towards the pets. You're mindful of the cost of the care, and I don''t ever feel like I'M being taken advantage of or over charged. I like and am thankful that in an emergency situation Dr Van Valin got our dog in for surgery even though it wasn't their normal scheduling time frame. You all saved her life and followed up to ensure she was remaining healthy. I would absolutely refer a friend/family to them and will continue to take my dogs to them. 5/14/2016
We love Bear Creek. Dr "April" and Dr Lisenbee are always so caring and attentive to our dogs and to us. They explain everything. You can tell they really do enjoy their profession. I wish veterinary care was not so expensive-but this is not the fault of the practice- so if you want excellent veterinary care- do consider Bear Creek. 5/14/2016
My very sick kitty was seen that day, everyone was extremely nice and wonderful at their job. Unfortunately Hudson could not be saved but through the entire process the whole staff was compassionate and thoughtful. They went above and beyond.5/14/2016
From start to finish, a fantastic experience every time we go in.Everyone is so amazingly nice, the followup is fantastic, I've NEVER had a veterinarian personally call me to check in and see how my four-legged furry friend is doing after an appointment, but that is exactly what Dr April Van Valin did. They are kind, empathetic and,best of all, incredibly competent and good at what they do. The quality of care is outstanding and everyone is so darn nice. I think we've found our forever vet. 5/12/2016
Kevin and staff are always very good with our dogs.05/10/2016
Excellent, as always! 5/7/2016
Very nice appointment. Covered everything I could think of. 4/11/2016
This was our first visit and everyone there was wonderful. 3/25/2016
They gave the Wimbley Dawg lots of love and attention. 3/24/2016
I love Bear Creek Vet Care! They are the best! We have been with them through the best of times with our pets, and the worst of times. They are more compassionate than any other vet clinic we have ever been too. I cannot recommend all of their vets enough. Thank you Dr. Fernyak, Dr. Van Valin and Dr. Lisenbee!
I'm so glad we discovered this clinic! Everyone is so helpful and really seem to care about us. Easy to get appointments and close by. 3/22/2016
Great doctors and staff. I really appreciate that they do house calls, as it significantly decreases the amount of stress the visit puts on my cat. 3/20/2016
Great appointment and great follow-up. We truly appreciate the patience and explanation from staff regarding our pet. Thanks! 3/10/2016
Dr Van Valin was very professional and thorough. She did a complete examination on Sully. She explained the state of Sully's health in language we could understand. Dr Van Valen is a true asset to Bear Creek Veterinary Care. We will n... 3/8/2016
Deanna & Jim Zo...
We're grateful for the care Dalai received from all the staff at Bear Creek. 3/6/2016
I have always trusted the care I have received at Bear Creek. Everyone cares about my pets and I feel comfortable knowing they are well taken care of. I would not go any where else. My pets are precious to me and I know they receive the bes... 2/24/2016
Love working with Dr. VanValin--she is approachable, patient and very caring. 2/20/2016
Annie received excellent care and is very happy with her clean teeth and gums. Her pedicure was a true bonus! 2/12/2016
Denise & Ron La...
Always a wonderful visit for both Leila and us. We have always received the very best of care. 2/12/2016
The staff is so loving to our new puppy! It's been a great experience every time we've brought her in so far. 2/10/2016
Fantastic vet clinic. Vets are thorough, gentle, caring and helpful. 1/30/2016
Our visit was an annual wellness exam, a friendly reminder was sent via email so I never have to worry about making an appointment. Dr. Van Valin performed a complete exam finding minor concerns and recommending a very good course of actio... 1/24/2016
The overall caring and communication is wonderful between Dr. Lisenbee and myself. My dogs love going to see him. 1/15/2016
I always know that my pets are in great hands with Bear Creek. Thank you for always going above and beyond. I love you guys! 1/10/2016
Kelly & Brian C...
Since 2006, we have been bringing our pets to Bear Creek, and would not consider any other option. The entire staff are so professional yet very caring. They are second to none! 12/31/2015
Kimberly & Paul...
I have always been thrilled with everyone at Bear Creek. Now that I have an elder pup that needs home visits the staff has been so helpful. I can not say enough or speak highly enough of everyone there. Thank you all for caring and for ... 12/18/2015
Your staff was great, did a great job making nervous Sophie relax, and I feel like you guys had our best interest in mind. 12/14/2015
Everyone at Bear Creek is top-notch. Excellent medical care, the docs and techs are as warm & caring as they are knowledgeable. The office staff is friendly and makes everything run smoothly. everyone there gets to know their patients as in... 12/13/2015
Pat & Howard Fo...
Love this clinic. Everyone is super nice and seem to genuinely care about the pets. 12/10/2015
Excellent and very professional service 12/7/2015
Lynda and James...
I am so pleased with everyone there. Charlie is having trouble with her hind quarters and I was seen the day that I contacted Bear Creek. An exam and ex-rays were done and I was informed in detail as to the treatment. I could not be happier... 12/5/2015
We just love taking our family member to Bear Creek. Stephanie and April are so wonderful to him. He is very cautious of anyone other than us, but he has taken to everyone at the clinic. They truly care about him and understand his anxie... 12/5/2015
Anonymous We had a great first experience! I called in a panic after my small dog had been bitten by a large dog in the neighbor, and Bear Creek Veterinary got us right in. They took their time talking with me and working on my dog to get him fixed u... 12/5/2015
Always kind a caring and takes care of my kids. Thank you guys. 11/26/2015
Great animal hospital from initial phone call to picking up the patients. Veterinary staff was friendly, had us at ease from the moment we came in the front door. Dr. explained all our options and cost. Got a great deal, 2 for the price of... 11/8/2015
The people that work here are fantastic. They are so knowledgable and I trust that they have my dogs best interest at heart. I would recommend them to everyone. 10/31/2015
Very professional & friendly. Quality care, convenient hours & would recommend to friends & family. 10/24/2015
I am new to Bear Creek Veterinary Care, we had our first appointment this week. I was referred by a friend and could not have been happier with our visit. From the wonderful receptionist, to Alyssa the tech and April our Vet, our experience was amazing. 10/23/2015
The staff is great at communicating with you about your pet and doing follow up checks. Every time I take my dogs in, they seem genuine about wanting to give them the best care possible. 10/23/2015
Dr. Van Valin gives amazingly comprehensive and compassionate care! It is such a treat to bring our cats to her & the terrific staff at Bear Creek Veterinary. 10/22/2015 5.0
Anonymous Excellent!! Friendly staff that really takes the time and cares. Thank you for your excellence! 10/2/2015
Your group was very informative and assuring for the surgery of my pup. I felt she was in very good hands. Thanks so much for the follow up calls. 9/17/2015
Anonymous Very professional. They take the time to explain procedures, pricing and all factors related to your pet's treatment. They really care about the animals and everyone seems to enjoy their job. 9/10/2015
The Doctors and staff are very professional and caring when addressing the needs of our pets. Unlike other Veterinary Care facilities they call after visits to check on the status of your pet and if you have any follow up questions. ... 9/5/2015
AAHA-accredited hospitals adhere to rigorous standards to ensure that your pet receives the highest quality care available.